FAQ
Custom Orders
If you are looking for a unique colour combination or a one of a kind printed product please contact us directly at info@joypop.com.au
Shipping
Fast shipping
Shipping Carriers:
We use AUPOST for both domestic and international orders
Processing Times
Custom Joy-Cons and Pro Controllers: 5 - 7 Business days
DIY Kits: 5 - 7 Business days
Cases: 3 - 5 Business days
Shipping Times and Rates:
Tracking is provided with all shipping options.
Domestic
Standard Shipping: FREE (approx. 3-4 business days)
Express Shipping: $11 (AUD) (approx. 1-2 business days)
United States:
Standard Shipping: FREE (approx. 6-10 business days)
Express Shipping: $30 (AUD) (approx. 2-4 business days)
International (Rest of the World)
Standard Shipping: $7.90 (AUD) (approx. 7-12 business days)
Express Shipping: $30 (AUD) (approx. 3 - 5 business days)
All international orders over $90 are eligible for FREE standard shipping.
Damages / Lost In Transit
If your item is damaged in transit, please contact us for rectification with detailed images. If a replacement provided for your order, we will issue a refund. Please contact us within 48 hours of receiving your delivery.
If an item is lost in transit, the same remedies apply as damaged goods. Goods marked as delivered in this circumstance will not be eligible for shipping protection.
Order tracking
Tracking will be provided with all orders and will be emailed to the email address provided upon purchase