Shipping Information

Shipping Carriers:

We use Sendle and AUPOST for both domestic and international orders

Processing Times

Custom Joy-Cons and Pro Controllers: 14 Business days

DIY Kits: 7 Business days

Cases: 3 - 5 Business days

Shipping Times and Rates:

Tracking is provided with all shipping options.

Domestic

Standard Shipping: FREE (approx. 3-4 business days)

Express Shipping: $11 (AUD) (approx. 1-2 business days)

United States:

Standard Shipping: FREE (approx. 15-20 business days)

Express Shipping: $30 (AUD) (approx. 6-10 business days)

International (Rest of the World)

Standard Shipping: $7.90 (AUD) (approx. 20+ business days)

Express Shipping: $30 (AUD) (approx. 10-15 business days)

All international orders over $90 are eligible for FREE standard shipping.

Damages / Lost In Transit

If your item is damaged in transit, please contact us for rectification with detailed images. If a replacement provided for your order, we will issue a refund. Please contact us within 48 hours of receiving your delivery.

If an item is lost in transit, the same remedies apply as damaged goods. Goods marked as delivered in this circumstance will not be eligible for shipping protection.

We gladly accept returns, exchanges and cancellations

Contact me within: 5 days of delivery

Dispatch items back within: 7 days of delivery

Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.